Nissan Motor Co.,Ltd., today announced details of its quality improvement program “Nissan GT 2012 - Quality Leadership”, one of the three commitments outlined in the company’s five year mid-term business plan, Nissan GT 2012 announced in May 2008. The program aims for leadership in four quality areas, perceived quality / product attractiveness, product quality, sales and service quality, and quality of management.
In this program, objectives are formulated across six indices with seven Nissan Excellence Program (NEP) global teams setup to achieve these goals. Headed by a corporate officer, the NEP teams will address seven key issues including improvement in engineering quality, production quality, breakdown quality, customer service qualities in sales and service, countermeasure lead time, and supplier quality. The NEP teams already started preparation of “Nissan GT 2012 - Quality Leadership” in May, 2007 and moved into the operational phase in April this year.
The six objectives of “Nissan GT 2012 - Quality Leadership”
- To halve warranty claim rates for first three months in service after delivery
- To halve supplier parts defect rate
- To halve breakdown ratio compared to FY2007
- To halve lead time from occurrence of defect to preparation of new parts
- To double regions where SSI (Sales Satisfaction Index) and CSI (Customer Service Index) are only Nissan as top level
- To double the number of models which are rated high in perceived quality by both internal and external matrix
